Terms of Service

1. Agreement to Terms

By accessing or using WeBuildLogic's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Our Services

WeBuildLogic provides custom-built business management systems designed around how your business works. Our services include:

• Custom website and system development
• Ongoing hosting and maintenance
• Technical support and updates
• Data backup and security

3. Contract Term

All service agreements are for a minimum term of 12 months from the date your system goes live. This minimum term ensures we can deliver the full value of our managed service and recoup the investment in building your custom system.

• The minimum contract period is 12 months
• After the initial 12 months, the agreement continues on a rolling monthly basis
• Either party may terminate after the minimum term with 30 days' written notice

4. Pricing and Payment

Our pricing is outlined on our Pricing page. All prices are in GBP and exclude VAT unless otherwise stated. Payment terms:

• Setup fees are due before work commences
• Monthly fees are billed in advance
• Monthly payments are collected via Stripe
• We accept bank transfer for setup fees and one-off payments

5. Your Responsibilities

As a client, you agree to:

• Provide accurate information about your business
• Respond to requests for content or feedback in a timely manner
• Use the system lawfully and in accordance with these terms
• Keep your login credentials secure
• Manage and renew your own domain name — if you own your own domain, you are responsible for keeping it registered and renewed with your domain provider

6. Intellectual Property & Code Ownership

Your data belongs to you. All customer records, job history, invoices, and business data you create within the system is yours. If you leave, we will provide a complete export of all your data.

All code, software, and systems belong to WeBuildLogic. We retain full ownership of all source code, compiled code, software frameworks, system architecture, automations, integrations, and any custom features we develop for you. This includes your front-facing website, back-office system, CRM, and any associated files or assets created by WeBuildLogic. You receive a license to use the system for the duration of your active subscription only.

Cancellation does not entitle you to source files. Upon voluntary termination or cancellation of your agreement, you will receive a full export of your business data (customers, jobs, invoices, quotes) but you will not receive any source code, website files, design assets, database structures, or system components. These remain the exclusive property of WeBuildLogic.

This applies regardless of whether you cancel during or after the initial 12-month term.

7. Data and Privacy

Your data is yours. We process data in accordance with our Privacy Policy. We implement industry-standard security measures and perform regular backups. If you leave our service, we will provide a full export of your data.

8. Managed Hosting & System Access

Your system is hosted under WeBuildLogic's infrastructure account. This is fundamental to our managed service model and enables us to provide reliable hosting, updates, and support.

What This Means

• Your website and back-office system runs on our hosting infrastructure
• We have full access to the code and database to maintain and update your system
• You receive login credentials to your admin panel to manage your day-to-day business
• You do not have direct access to the underlying code or hosting environment

Our Access Rights

As part of our managed service, WeBuildLogic retains ongoing access to:

• System code: To apply updates, fix bugs, and add features
• Database: To perform backups, maintenance, and assist with data issues
• Admin panel: To provide support when you request help

This access is necessary to deliver our service. We will never share, sell, or misuse your business data. Our access is solely for the purpose of maintaining and supporting your system.

Support Access

When you contact us for support, we may access your system to diagnose issues, make changes you've requested, or help with data queries. You do not need to grant us additional permissions — support access is included as part of your managed service agreement.

9. Early Termination

If you wish to terminate your agreement before the end of the 12-month minimum term, you must pay the remaining balance of the contract in full.

Early termination fees are calculated based on the remaining months of your agreement multiplied by your monthly fee. This applies to all pricing tiers.

This policy exists because we invest significant time and resources building your custom system during the initial setup period, and the monthly fees are structured to recover this investment over the minimum term.

10. Cancellation & Exit Process

After completing the 12-month minimum term, you may cancel with 30 days' written notice. Here's exactly what happens when you leave:

Your Data

• Full export provided within 14 days of your final day
• Data delivered in CSV/Excel format (customers, jobs, invoices, quotes)
• PDF copies of all invoices and quotes you've generated
• Your data is yours — we delete our copies within 30 days of exit

Your Website & System Files

• Your website will go offline at the end of your notice period
• We retain ownership of all website code, design, and system files
• No source code, static copies, website files, or code transfer of any kind is provided upon cancellation
• This applies to both the front-facing website and all back-office systems

Your Domain

• If you own your domain, we will remove our DNS settings so you can point it elsewhere
• If your site was hosted on a webuildlogic.co.uk subdomain, that address becomes inactive
• Domain renewal is your responsibility — WeBuildLogic does not manage, renew, or pay for your domain registration. You must ensure your domain remains active with your domain provider

System & CRM Access

• All logins are deactivated at the end of your notice period
• No ongoing access to the dashboard, CRM, or back-office tools
• We retain ownership of all system code, automations, and custom features

What's Not Included

• No transition support or migration assistance to other platforms
• No refunds for setup fees or previous payments
• No ongoing support after your final day

11. Domain Ownership

WeBuildLogic does not own your domain name. Your domain is registered and owned by you (the client) through a domain registrar of your choosing. WeBuildLogic may configure DNS settings on your behalf to point your domain to your hosted system, but at no point does WeBuildLogic take ownership, control, or administrative rights over your domain registration.

• You retain full ownership and control of your domain at all times
• Domain registration, renewal, and associated costs are solely your responsibility
• After the initial 12-month contract term, you are free to point your domain to any provider or hosting service of your choice
• If you choose to redirect your domain elsewhere, WeBuildLogic will remove any DNS configurations we have applied
• If your website is hosted on a WeBuildLogic subdomain (e.g., yourname.webuildlogic.com), that subdomain is owned by WeBuildLogic and will be deactivated upon cancellation

We strongly recommend that you register your domain in your own name and maintain your own registrar account to ensure uninterrupted ownership regardless of your service agreement with us.

12. Business Continuity

WeBuildLogic is committed to ensuring that your business is not left without support in the unlikely event that the company is unable to continue operating, including in the event of the death or permanent incapacitation of the sole director.

In the Event of the Director's Death or Incapacitation

Should the sole director of WeBuildLogic pass away or become permanently unable to operate the business, the following provisions will take effect:

• Front-facing website files will be made available to you. A downloadable copy of your public-facing website (HTML, CSS, images, and static assets) will be prepared and provided to you or your nominated representative, allowing you to host your website independently
• Back-office systems and CRM code remain the property of WeBuildLogic and its estate. These will not be released, as they contain proprietary frameworks and architecture that form part of WeBuildLogic's intellectual property
• A full export of all your business data (customers, jobs, invoices, quotes, and any other records) will be provided in a standard, portable format (CSV/Excel)
• Your domain remains yours. DNS settings will be documented so you or your representative can redirect your domain to a new provider without disruption
• Reasonable transition period. Where possible, systems will remain operational for a minimum of 30 days following notification to allow you time to make alternative arrangements

Nominated Contact

WeBuildLogic maintains a designated continuity contact who has been instructed to carry out these provisions. This person has access to the necessary documentation and credentials to ensure an orderly wind-down of services and release of client assets as described above.

Important Distinction

This business continuity provision applies only in the event of the director's death, permanent incapacitation, or the involuntary dissolution of WeBuildLogic. It does not apply to voluntary cancellation or termination of your service agreement. If you choose to cancel your subscription, the standard cancellation terms in Section 10 apply — you receive your data but not website files or source code.

13. Service Availability

Your system is hosted on enterprise-grade cloud infrastructure provided by third-party data centres. While we select reliable hosting partners and monitor system health, WeBuildLogic cannot be held liable for service outages, downtime, or data loss caused by the underlying cloud hosting infrastructure.

We will make reasonable efforts to restore service as quickly as possible in the event of an outage and will communicate with you about any significant disruptions.

14. Limitation of Liability

While we strive to provide reliable services, WeBuildLogic shall not be liable for any indirect, incidental, or consequential damages. This includes but is not limited to:

• Loss of profits, revenue, or business opportunities
• Service interruptions caused by third-party hosting providers
• Data loss resulting from circumstances beyond our reasonable control
• Issues arising from your use of the system in ways not intended

Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

15. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email. Continued use of our services after changes constitutes acceptance of the new terms.

16. Contact

For questions about these Terms of Service, please contact us at:

Email: hello@webuildlogic.com

17. Governing Law

These terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.